Order changes
Cancellation and Refund Policy
Clear information for planning and ordering handmade gifts from AVE Cards.
1. Before work begins
A cancellation or change request can be reviewed before materials are purchased or personalization work begins. Any applicable refund depends on costs already incurred.
2. Personalized work
Because customized products are made for one recipient, they may not be cancellable or returnable after design, material preparation or production has begun.
3. Errors or damage
If an item arrives damaged or differs materially from the agreed details, contact AVE Cards promptly with the order information and clear photographs so the issue can be reviewed.
4. Approved refunds
Where a refund is approved, the method and processing period will be communicated directly. Delivery or third-party charges may be non-refundable where already incurred.
5. Contact
Send order concerns to hello@avecards.com or contact the studio at +91 95052 93587.